Why the Basecamp way of product management hasn't worked for us

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A few weeks ago, Jonas Downey from Basecamp posted an article about how they handle software changes while keeping their customers happy. The topics covered are eerily relevant to a recent initiative at Cratejoy. I want to share how I think about and deal with what we define as “product debt.” If you haven’t read it, Downey’s central point is that to keep customers happy, you simply can’t remove features. continue reading →